Frequently Asked Questions — MacGyver Auto Body & Collision (Richmond Hill)
We know car repairs can be stressful. This covers collision repair, auto body repair, paintless dent repair (PDR), scratch & dent repair, auto painting & paint match, hail damage repair, frame straightening, insurance claims, towing, and fleet service. Need help now? Call (905) 505-5858 or 416-839-3670, or email info@macgyverautobody.ca.
What services do you offer?
Yes, including luxury, hybrids, and EVs, following OEM methods.
How long will my repair take?
Minor: hours to days; major: 1–2+ weeks. We provide timelines and updates.
What is PDR and when is it used?
Non-invasive metal shaping for dings/hail when paint is intact.
Can you repair hail damage?
Yes; PDR prioritized, with traditional bodywork as needed.
Do you guarantee exact paint match?
Digital spectro + OEM codes + blending; covered by our lifetime warranty.
Do you repair frame damage safely
Yes; computerized measuring and documented specs.
Can I choose where my car is towed?
Yes; you have the right to choose. We can coordinate towing.
Do you work with insurance companies?
Yes; we handle estimates/approvals and can bill directly.
Do I have to use the insurer’s recommended shop?
No; you can choose your repair facility.
How do I start a claim?
Ensure safety, photograph scene, call insurer for claim number, then contact us.
Do you help with rentals and towing?
Ensure safety, photograph scene, call insurer for claim number, then contact us.
Do you offer fleet service?
Yes; preventive schedules, collision lanes, standardized specs, reporting.
What does your lifetime warranty cover?
— Workmanship on body and paint repairs we perform.
Can I get a free estimate online?
— Yes; upload photos via our Free Estimate form for a written quote.
Do you repair all vehicles?
Yes – we repair cars, trucks, SUVs, luxury vehicles, hybrids, and electric vehicles.
Do you handle all collision damage?
Yes – from small fender benders to major accidents, we restore your vehicle to its pre‑accident condition.
Do you offer paintless dent repair?
Yes! A fast and affordable way to fix small dents while keeping your car’s original paint.
Do you repair multiple panels?
Yes – doors, fenders, bumpers, hoods, and more — we handle it all.
Can you repair hail damage?
Yes – we use the best method for your damage, including paintless dent repair or traditional bodywork.
Do you help with rental cars?
Yes – we coordinate rental cars while your vehicle is being repaired.
Can you handle lease return repairs?
Yes – we can repair your vehicle before a lease return to ensure it meets the leasing company’s requirements.
Do you offer towing services?
Yes – we provide towing to our shop for vehicles that cannot be driven safely after an accident.
Do I have to use an insurer’s recommended shop?
No — you have the legal right to choose your own auto body shop. Insurance companies can suggest a shop, but they cannot require you to use it.
Is there a warranty on repairs?
No — you have the legal right to choose your own auto body shop. Insurance companies can suggest a shop, but they cannot require you to use it.
Is there a warrDo you provide free estimates?anty on repairs?
Yes! We recommend bringing your vehicle in for a detailed estimate. Online estimates are usually not accurate, and other shops may give a low initial rate just to get your business, then add extra repairs once you arrive.
